Using the website www.barvna.com constitutes acceptance of these regulations.
Online Store Regulations
§ 1. General information
1. These regulations define the rules for using the Online Store. barvna.com (hereinafter referred to as the Store), placing orders for products available in the Store, delivering the ordered products to the Customer, paying the sales price of the products by the Customer, the Customer's right to withdraw from the contract and the rules for submitting and considering complaints.
2. The Online Store, operating at www.barvna.coml, is run by BARVNA Spółka z ograniczoną odpowiedzialnością with its registered office in Gdynia, ul. Łużycka 10, 81-537, entered into the register of entrepreneurs maintained by the District Court Gdańsk Północ in Gdańsk, Commercial - National Court Register under the KRS number 00001115392, REGON 529122788, NIP 5862407647, share capital: PLN 5,000 (hereinafter referred to as: the Company).
3. Sales are conducted via the Internet in the form of a distance contract between the person placing the order, hereinafter referred to as the Customer, and the Store.
4. In case of any ambiguities or questions, please contact the Store by e-mail at: info@barvna.com.
5. Browsing the Store's assortment does not require registration.
§ 2. Registration
1. In order to register in the Store (create a Customer account), you must complete the registration form, providing your name and surname or nickname (nickname), e-mail address and password, accept the Store's regulations and consent to the processing of personal data to the extent necessary to establish, shape the content, change, terminate and properly implement the services provided electronically and to fulfill the Customer's orders.
2. Registration in the Store, as well as using the Store's functionalities, are free of charge.
3. After registering in the Store, each login is performed using the data provided in the registration form.
4. In order to delete the Customer's account from the Store, please send an e-mail requesting the deletion of the account to the following address: info@barvna.com from the e-mail address currently registered in the Store.
5. The Store is obligated to protect the Customer's account data and not disclose it to third parties.
§ 3. Subject of the order
1. Information about products available in the Store's assortment constitutes an invitation to conclude a contract within the meaning of the provisions of the Civil Code.
2. The Store's offer includes wallpapers in a specific pattern, color and size, mounting accessories and wall decorations.
3. Due to the vast array of patterns, sizes, and colors, wallpapers are not stored in stock; they are made after an order is placed. This allows for such a wide selection, and each customer can choose the right pattern to suit their needs, even if they are the only one who likes a given pattern in a specific size and material.
4. Prices of products indicated on the Store's website:
a) they include VAT and are given in Polish zloty;
b) do not include delivery costs.
5. The total value of the order is the sum of the value of the goods ordered and the shipping costs and will be visible in the order summary.
6. The store reserves the right to withdraw certain products from sale or change their prices.
§ 4. Orders and payments
1. Orders may only be placed by adults. Persons under 18 years of age may only make purchases with the knowledge and consent of a parent or legal guardian.
2. Orders can be placed in the Store 24 hours a day, 7 days a week.
3. A working day is defined as a working day between 9:00 a.m. and 5:00 p.m.
4. Orders are accepted via the website www.barvna.com
5. Placing an order by the Buyer constitutes acceptance of these regulations.
6. The Customer may place orders for products in the Store's assortment after registering in accordance with the provisions of § 2 of these regulations or by providing the necessary personal and address data enabling the order to be completed without registration.
7. The customer will be informed about the current status of his or her order via e-mail to the address provided during registration or when making purchases without registration.
8. The store sells internationally.
9. Payment for the ordered goods is possible: by advance transfer to the Nest Bank account number 79187010452078108259510001, via PayU quick transfer, card payment, ApplePay, BLIK and PayPal.
10. Order processing begins after payment has been made.
11. An order is considered paid when funds have been credited to account 79187010452078108259510001 in the full amount corresponding to the value of the goods (and if the order also includes a shipping order to the specified address – also shipping costs).
12. Acceptance of payment on a given calendar day (the receipt of payment to the account is taken into account) means that the order will be processed at the beginning of the next business day.
13. You can cancel a placed and paid order until it goes into production. To do so, please send an email to info@barvna.com, providing your order details and return details: address and bank account number.
14. We will refund the funds to your account within 7 working days from the moment you provide the details for the refund, and in the case of purchases based on a VAT invoice - from the moment the invoice correction is accepted.
15. If the Customer provides incomplete or incorrect information, or if extraordinary circumstances arise that are not the Store's fault, the Store reserves the right to refuse processing the order without providing a reason. A refund will be made within 7 days to the account from which the transfer was made.
16. Failure to record payment for an order will result in its cancellation 7 days after the date of order placement.
17. Promotional terms and conditions apply to orders placed during promotional periods. Failure to record payment for an order placed during the promotional period will result in the order being canceled 2 days after the order was placed.
18. A sales document is issued for each order, i.e. a receipt or VAT invoice, if the buyer's Tax Identification Number is provided.
19. At the customer's request, we issue VAT invoices based on the receipt provided by the customer.
20. Due to the change in regulations from January 1, 2020, the Tax Identification Number (NIP) must be provided during the purchase so that a VAT invoice can be issued for the transaction - otherwise it will not be possible to issue an invoice for the purchase.
21.Payments are handled by PayU and PayPal Ltd.
§ 5. Delivery terms
1. Shipping takes place within: 5 business days in the case of wallpapers and samples and 2 business days in the case of accessories - in accordance with § 4 point 9 of these Regulations.
2. In the case of larger orders - over 200 m2, the Store reserves the right to fulfill them in a longer period than specified in the regulations (after informing the Customer by e-mail or telephone).
3. Deliveries within Poland are made via DPD or InPost courier companies. The cost of each shipment is PLN 25 for up to 12 parcels. If a separate waybill number is generated for a single order, the shipping fee is charged based on the number of waybill numbers.
4. Goods ordered in the Store are delivered to the address indicated in the order form.
5. The customer receives the shipment after the time that consists of the order processing time by the Store and the time specified by the Courier Company - usually shipment on the next business day.
6. The Store is not responsible for any delays in receiving the shipment resulting from the Courier Company failing to meet the deadlines or the Customer providing incorrect delivery details. The shipping costs will have to be borne again for re-shipping.
7. The store does not conduct stationary sales and personal collection is not possible.
8. In the event of loss or damage to a shipment due to the carrier's fault, the complaint will be resolved within 30 business days, as per the carrier's regulations. Shipments are insured for the value of the order. Once the complaint is resolved, the full value of the order will be refunded or the order will be reprinted.
§ 6. Warranty and complaints
1. The purchased goods are covered by a 2-year warranty from the date of purchase.
2. The warranty covers the automatic peeling of the wallpaper from a properly prepared base for self-adhesive wallpapers, including rolling at the edges.
3. For self-adhesive vinyl wallpapers, shrinkage of up to 3 mm is a natural phenomenon and is not covered by the warranty, unless it causes larger pieces of wallpaper to detach from the wall.
4. The warranty also covers automatic color loss of more than 5% compared to the color on the day of installation.
5. The product warranty does not cover installation or damage caused during installation, e.g. tears, abrasions, scratches, stretching of the material or incorrect fit of the panels.
6. The warranty does not cover mechanical damage to wallpaper in the form of scratches or holes in the wallpaper or wall.
7. The warranty does not cover mechanical damage resulting from scrubbing and the use of harsh detergents.
8. Complaints should be submitted to the email address info@barvna.com with the note COMPLAINT.
9. In the event of defective goods or errors in the execution of the order, the Store guarantees their replacement with undamaged or correct goods within 5 working days of accepting the complaint.
10. Products subject to a complaint should be returned in packaging that provides adequate protection against possible damage during transport. It is recommended to mark the package with a note detailing the reason for the complaint. If the complaint is approved, the shipping costs will be refunded.
11. Unjustified complaints or damage resulting from improper use of the goods will not be considered. All costs associated with such cases are the responsibility of the Buyer.
12. Before application, each wallpaper should be checked on a flat surface for color, joint, and pattern matching, including overlaps (for self-adhesive vinyl wallpapers). Complaints submitted after application, without checking the wallpaper on a flat surface, will not be accepted. Installation constitutes acceptance of the product's technical and visual condition. In the event of mismatched patterns or colors between the panels, complaints should be submitted before application by taking photos and sending them to info@barvna.com.
13. We do not produce metallic wallpapers. The gold, silver, and copper colors are printed, imitating the colors of gold, silver, and copper.
14. Any shipments sent at the expense of BARVNA Sp. z o. o. based in Gdynia will not be accepted.
15. Individual device settings may cause differences between the product's visualization on the Customer's computer and the actual product appearance (color, proportions, etc.). This does not constitute grounds for complaint.
16. Customers have the right to order a sample to check the material texture, color, and graphic quality. The 50 x 50 cm sample shows the overall appearance (layout and proportions) of the pattern in a scaled-down version for a 3x6 m wall, as well as a 1:1 section. It is not possible for the sample to include the entire pattern for the entire wall at a 1:1 scale. A complaint can only be based on a difference between the physical sample and the ordered product, in that specific section of wallpaper, provided the wallpaper was ordered within 30 days of receiving the sample and the wallpaper was inspected immediately after receiving the order.
17. Complaints submitted due to color differences without prior ordering of samples will not be considered.
18. The sample is a representative example of the pattern proportions, product quality, material texture, print quality, blur sharpness, color tone, and the color range of individual colors used in the sample. If the customer is unable to assess whether the submitted sample meets their expectations for the final result, they should request a sample of another wallpaper section of their choice or cancel the order.
19. The sample is sent in a 50x50 cm format and is a condensed example of the entire wallpaper, the target print of which is 600x300 cm (height); the sample may not contain visible gradients, color transitions, or the full range of colors present in the target wallpaper.
20. If, due to the fault of the ordering party, a fragment or part of the wallpaper has been damaged, it is possible to order a reprint; complaints regarding colour differences in the case of a reprint of wallpaper that has already been produced will not be accepted.
21. Deficiencies in the order must be reported within 30 calendar days of receiving the order; after this time, complaints regarding incomplete orders will not be accepted.
22. The Seller shall consider Customer complaints immediately, no later than within 14 calendar days from the date of its receipt.
23. The Customer will be informed about the procedure for handling the complaint in the form corresponding to the method of submitting the complaint (e.g. by e-mail or in writing).
24. Pursuant to Article 7a, paragraph 1 of the Consumer Rights Act, if the entrepreneur does not respond to the consumer's complaint within 14 days, it is deemed that the entrepreneur has considered the complaint justified.
25. The deadline specified in paragraph 1 is counted from the date of delivery to the Seller of a complete complaint containing data enabling its consideration.
§ 7. Return of goods
1. Pursuant to Article 27 of the Act of 30 May 2014 on Consumer Rights, a consumer who has entered into a distance or off-premises contract may withdraw from it within 14 days without giving any reason and at no cost. At the same time, pursuant to Article 38, point 3 of the aforementioned Act, the right to withdraw from a contract concluded off-premises or at a distance does not apply to a consumer in relation to a contract where the subject of the contract is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs.
2. The store offers primarily custom-made products, including wallpapers and photo wallpapers. The right of withdrawal (return) is not available for these products.
3. Only assembly accessories and adhesives - finished products - are subject to return.
4. Return of goods is only possible if the goods have not been used and have not been damaged or destroyed in any way.
5. Returned goods should be sent in packaging that provides good protection against possible damage during transport (cardboard and bubble wrap). It is recommended to mark the package as "return" and send it to the warehouse address: BARVNA sp. z o. o. ul. Wrzosowa 28, 84-207 Bojano, along with the order number and sales document.
6. The Store guarantees a refund of the price of the goods and shipping costs. If the Customer chooses a delivery method other than the cheapest standard delivery method offered by the Store, the Store will only refund the cost of the cheapest available delivery. The money will be refunded immediately by bank transfer to the account specified by the Customer. Returns sent at the recipient's expense will not be accepted.
7. The direct cost of returning the product as a result of withdrawal is borne by the Customer. The Customer is also responsible for any diminished value of the product resulting from use beyond what is necessary to establish the product's nature, characteristics, or functionality.
§ 8. Company liability
1. BARVNA company, which runs the store www.barvna.com is not responsible for purchases made by third parties using the Customer's account and password.
2. The Company is not liable for any damage resulting from incorrect application (installation) of wallpaper or application on an inappropriate surface, in particular in a manner inconsistent with the instructions posted on the website www.barvna.com and attached to each order package.
§ 9. Privacy Policy
1. The Store processes personal data stored in its database solely for the purpose of fulfilling orders. This data is protected against unauthorized access.
2. The Customer consents to the processing by the Company of personal data provided during the account registration process or when placing an order without registering in the Store. Providing personal data by the Customer is voluntary; however, failure to consent to the processing of personal data by the Company may prevent the Company from providing services electronically and the Customer from making purchases in the Store.
3. Personal data are processed by BARVNA Company with its registered office at ul. Łużycka 10, 81-537 Gdynia, entered into the register of entrepreneurs of the National Court Register maintained by the District Court, Commercial Division, KRS 00001115392, REGON 529122788, NIP 5862407647,
4. The Company processes personal data for the purpose of providing services electronically, concluding and executing sales contracts with the Customer for products ordered by the Customer in the Store, and in the case of the Customer's consent, also for marketing purposes, including in particular for the purpose of sending commercial information to the Customer electronically.
5. Customers have the right to access, correct, and delete their personal data. Personal data can be corrected or deleted by logging into the Customer's account ("Your Account" tab) or by sending an email requesting correction or deletion to info@barvna.com from the email address currently registered with the Store.
6. The Customer declares that the personal data provided by him/her are the Customer's data.
7. Payments are processed by PayLane sp. z o. o. with its registered office in Gdańsk at ul. Norwida 4, postal code: 80-280, KRS: 0000227278.
§ 10. Final provisions
1. In matters not regulated in the regulations, the provisions of Polish law shall apply.
2. Any disputes arising between a Customer who is not a consumer within the meaning of the provisions of the Civil Code and the Company shall be resolved by the court having jurisdiction over the registered office of the Company.
3. The Company reserves the right to amend the Terms and Conditions for important technical, legal, and/or organizational reasons. Amendments to the Terms and Conditions become effective within the time specified by the Company, which must be no less than 7 days from the date the amended Terms and Conditions are posted on the Store's website. Orders placed by Customers before the amendments to the Terms and Conditions take effect will be fulfilled in accordance with the existing provisions of the Terms and Conditions.
