Returns and complaints Returns and complaints

Got a problem?

Even though we do everything we can to make your wallpaper perfect, sometimes the universe has other plans. If you see something that's not quite right, don't panic. We're here to help, not to bombard you with forms.

Where to write?
Please send any complaints, photos of defects and descriptions of the situation directly to: info@barvna.com

exchange of personalized goods

Second Chance

We understand that sometimes magic happens between your phone screen and your wall, and it doesn't always end happily. Maybe the color didn't grab you in that particular light? Or maybe you suddenly felt you preferred a different pattern?

We're coming with Second Chance:
With us, you have the right to a one-time exchange of personalized goods . No fuss, no questions asked. We simply want you to be delighted with your wall, not just "resigned to your fate."

You didn't like the wallpaper?

Return

At BARVNA, nothing sits in a dusty warehouse. Although our designs have specific dimensions, you decide what we print them on. Choosing the backing is the final touch that makes your photo wallpaper a personalized product—created especially for you.

What does this mean in practice?

  • No returns: Because we start production for your specific choice of backing, we cannot accept returns of photo wallpapers.
  • But don't worry: If you're worried about the material, start by ordering a sample or take advantage of Second Chance.

Complaint

At BARVNA, we play fair and take care of your walls for two years after purchase . We want your space to be vibrant with color, so we've prepared a list of specifics that will help you sleep soundly.

How to avoid complaints?

Cast the wallpaper on the floor: Before applying it to the wall, lay it flat and check the colors and pattern fit. Installation constitutes acceptance of the appearance – we do not accept complaints about the pattern after application.

A sample is essential: Colors on screen can be misleading. If you don't order a sample, we can't honor any shade complaints. Remember, a 50x50 cm sample is a condensed representation of the entire design.

Installation errors: The warranty does not cover scratches, holes, tears or the effects of scrubbing the wall with a harsh detergent.

Gold and silver: We don't print from metal - gold or copper colors are great imitations that look amazing, but don't shine like a bank bar.

What can you advertise?

Maintaining the level: If your self-adhesive wallpaper starts peeling off on its own or rolling up at the edges (even though the wall was professionally prepared), we take action.

Color Power: We react if the colors lose their brilliance by more than 5% compared to the day you took a selfie together after installation.

When is a complaint not justified?

Natural movement: Self-adhesive vinyl can shrink up to 3mm – this is its nature and is not a defect as long as it does not fall off the wall.

Installation errors: We are not responsible for tears, scratches or stretching of the material while fighting the bristles.

Mechanical damage: Holes in the wallpaper (even those caused by moving the sofa) and the effects of scrubbing the wall with harsh detergents are on your side.

Want to know more?

If you need formal details about returns or complaints, please refer to our Terms and Conditions . We've outlined everything there in plain English, so you can quickly get back in the game for the prettiest wall in the neighborhood.

Statute

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